Below are the detailed instructions on how to process a return or exchange. The policy begins from the date of receiving. Please see whether either of these pertain to you, and if the item(s) are covered by our 90 day Return Policy.
The following reasons are covered by our 90 day FULL COVERAGE Return/Exchange Policy(Jechic is responsible for return postage fees, and replacement fees).
- We sent the wrong order or item(s), you received the products is product deformation, product defects.
- You received the incorrect products.The product you received is different from the product you purchased.
- The above situation, we will only exchange the item(s) for the same product,or we’ll reimburse the full cost of eligible purchases paid, excluding shipping costs.
The following reasons are NOT covered by our 90 day return policy, and we are not liable for these issues.
- Products are exposed to corrosive substances, or chemicals. Exposure to harsh chemicals can alter that appearance of your product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver are easily damaged.
- Products are damaged by misuse, mishandling, or poor maintenance.
- Silver pieces are given detail by oxidation, overtime, they may appear darker. To remove this, please clean with the silver polishing cloth to return its original look.
- Plus, jewelry costs different tariffs according to different countries' tax policy, wherein our store is not responsible for the tariff cover, thus we will NOT refund you if the delivery is terminated for you reject to pay the tariff. Hope you all note this.
Return Service Procedure:
- Please submit a support ticket, and attach clear photos of the items that represent a quality issue.
- Please follow the instructions that are provided by our customer service team.
- Returns will be processed within 3 business days of receipt of your item(s). You will receive an email notification once your return is processed. Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.
- Please follow the instructions below.
- Items that are being returned should be new, and unworn. They should be kept in its original condition in which you received them in.
- Please contact us to request return address and the return instructions.
- If you wish to return because a) chose the wrong sized product(s) or b) for personal reasons due to changed mind, personal taste, etc. (see above), the postage is paid by the buyer, we will charge 50% of the product cost (including production cost, product material cost, etc.) if Jechic send wrong product, will not charge clients.
- Personalized items are one-of-a-kind, it cannot be returned or refunded unless it is defective or damaged.
- Once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel your purchase, your order is subject to a 50% restocking fee.
- If item is undelivered due to shipping carrier’s mistake. E.g. Lost in transit, delivered to wrong address but we have provided them correct address. We will send you a replacement order without additional cost. However, this is not subject to refund due to unforeseen delay.
- Once the packages is sent out, if the deliver is failed accidentally (the reason may be the delivery staff can't reach the phone or the recipient haven't pick up the packages in time), subsequent refund request can only be fulfilled up to 50%, since the production costs and delivery costs have been incurred. Please note this.
- For orders shipped to the wrong address due to a customer inputting the incorrect address, the customer must cover the cost of ordering replacement items so please be extremely careful when entering your shipping address.
- If the customer inputting wrong shipping address, resulting in the parcel being returned, can not apply for a refund, please pay postage again, we will send the product again.
- Express Shipping fee is non refundable once order is shipped. Customer is liable to pay for returning fee if they failed to pick up the item on time. Any replacement order sent will be via standard shipping.
- JECHIC reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please contact our Customer Service Representatives.